Who oversees Acura customer relations at corporate?

[smoothluxurydrive22]

A friend of mine had a tough experience with his local Acura service department lately, and unfortunately, customer service wasn't much help either. This got me thinking, if I were ever in a similar situation, who's the go-to person for customer relations at Acura corporate? I've been doing some searching but haven't come across a name or the right contact info

Does anyone here know who manages that, or where I might find this info? I'd really appreciate any guidance, just in case I need it in the future

 

[acur@ftw]

I don't exactly know what your friend's concern is but I imagine that could be frustrating! I'd also want a name I can talk to and follow up with if I were in a tough situation! Have you tried reaching them through the info found on their Contact Us page? Or maybe you can directly ask your local dealership?

 

[mozesty32]

Relatable, i've raised similar concerns with Honda North America and got no response at all. There are countless stories online, like major engine repairs gone wrong and dealership damage, showing recurring issues with Honda/Acura service. While dealerships operate independently, it seems clear that Honda corporate should step in to address these problems.